1. Product questions
How can I check the compatibility of a part with my equipment?
You can check the compatibility of parts with your equipment by consulting the detailed product descriptions on our site or by using our search tool by appliance model. If you have any questions, our customer service team is available to help you find the compatible part.
What if the part I'm looking for isn't listed on your site?
If you can't find the part you're looking for, contact us at service@pieces-traceurs-occasions.com with details of your equipment. We'll do our best to find the part for you or suggest a compatible alternative.
How can I find the model number or serial number of my device?
The model and serial number can usually be found on a label on the back or bottom of your appliance. If you have any problems, our team will be happy to help you.
2. Ordering and Payment Questions
How do I place an order?
To place an order, create a customer account on our site, add the desired products to your shopping cart, and follow the steps indicated. A confirmation e-mail will be sent to you once the order has been validated.
Can I change or cancel my order after I've placed it?
All requests for changes or cancellations must be sent promptly to our customer service department. We will do our best to accommodate your request, but this may depend on the status of the order.
What payment methods do you accept?
We accept payment by credit card, PayPal and bank transfer. All payments are secure to ensure the protection of your information.
3. Delivery Questions
What are the delivery charges?
Delivery costs depend on the weight of the order and the delivery method chosen. This information will be specified during the ordering process.
How long will it take for my order to be delivered?
Delivery times vary according to the mode of transport chosen and the destination. We endeavour to deliver orders within the times indicated on our site.
How can I track my order?
A tracking number will be provided once your order has been dispatched. You can use this number on the carrier's website to track your order.
What if my order doesn't arrive on time?
Contact our customer service department with the details of your order. We will investigate and provide you with a solution as quickly as possible.
4. Questions about returns, refunds and guarantees
What is your returns policy?
Returns are accepted under certain conditions, particularly in the event of product defect or non-conformity. Contact our customer service department to initiate a return.
How can I return an item?
To return an item, follow the instructions provided by our customer service department. Products must be returned in their original, complete condition.
Are products covered by a warranty?
In line with our commitment to quality and customer satisfaction, DG Spare Parts offers a guarantee on products sold, covering manufacturing defects and hidden faults, in accordance with legal provisions. This guarantee does not cover consumables, wearing parts or damage resulting from abnormal use, incorrect installation or handling that does not comply with the manufacturer's instructions. The specific conditions of the guarantee, including the duration and the claims process, may vary depending on the type of product.
5. Technical support and after-sales service
Where can I find installation instructions or manuals for my product?
Specific installation instructions for certain parts are available on our website. If you need further assistance, our technical team is at your disposal.
What should I do if I encounter difficulties installing or using a part?
Contact our customer service or technical support. We will provide you with assistance and advice to solve your problem.
How can I contact customer service or technical support?
You can contact us by e-mail at service@pieces-traceurs-occasions.com, or via the "Contact" page on our website.
6. Other Questions
Do you offer discounts for bulk purchases?
Yes, we can offer discounts on bulk orders. Contact us directly to discuss your requirements and obtain a personalised quotation.
Can you provide technical advice on parts selection?
Absolutely, our team is on hand to advise you on the choice of parts best suited to your specific requirements.